Motor Vehicle Repair Act

North Carolina’s Motor Vehicle Repair Act protects consumers when repairs cost more than $350. "Motor vehicle repair shops"  include, but are not limited to:

  •  Mobile motor vehicle repair shops.

  •  Motor vehicle and recreational vehicle dealers.

  •  Paint and body shops.

  •  Brake, muffler, or transmission shops.

  •  Shops doing auto glasswork.

Motor Vehicle Repair Shops are generally prohibited from acting without implied or express informed consent from customers, including doing the following:

  • Charge for repairs that the customer has not expressly or impliedly authorized.​

  • Misrepresent that repairs have been made to a motor vehicle.

  • Misrepresent that certain parts and repairs are necessary to repair a vehicle.

  • Misrepresent that the vehicle being inspected or diagnosed is in a dangerous condition or that the customer's continued use of the vehicle may be harmful or cause great damage to the vehicle.

  • Fraudulently alter any customer contract, estimate, invoice, or other documents.

Any customer damaged by a violation of this Act may bring an action in the appropriate court for relief. A successful resolution may result in the recovery of damages plus related costs and attorney fees. Please call now to speak with an attorney who can help you determine what legal claims you may have against a motor vehicle repair shop. 

Need help with a Repair Act claim?